Terms

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: customer.care@samedayseafood.com
By Phone: (415) 944-7871

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Website usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy, Order Fulfillment and Product Substitution Policy and Shipping Policy govern Same Day Seafood Inc.’s relationship with you in relation to this website.

The term ‘Same Day Seafood Inc.’ or ‘Same Day Seafood’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Legaline Corporate Services Inc., 9 E. Loockerman Street, Suite 215, Dover, DE 19901. Our company registration number is SRV 141017850 – 5578422. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Same Day Seafood Inc.’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of Delaware, United States of America.

Order Fulfillment and Product Substitution Policy

We strive to fulfill every order precisely as it was received. From time-to-time, we may be unable to fulfill your order as requested. This means, for example, that we may run out of a specific product that you ordered and/or experience issues with delivering your order to you. We reserve the right to substitute similar products of equal or greater value in order to fulfill your order in a timely manner. We also reserve the right to deviate from your requested order delivery date or requested order pickup date as circumstances dictate. For example, if you order Jumbo Dungeness Crab and we run out of the product before we are able to fulfill your order, we reserve the right to substitute an equivalent weight of Regular Dungeness Crab instead. Another example:  if our Jumbo Dungeness Crab are running on the lower side of the target weight range, we may add one Regular Dungeness Crab for each two Jumbo Dungeness Crab in your order. We reserve the right to make your order available for delivery or pickup later than the day that you requested. We also reserve the right to completely cancel an order and refund 100% of any charges that were captured in the event that we are unable to fulfill all or part of your order in a timely manner. Rest assured that these circumstances rarely (if ever) arise. Awesome Customer Service is part of our corporate DNA!

Shipping Policy

We go the extra mile and use the services of PeriShip for all our shipments. PeriShip is the leader in the management of overnight shipping of food perishable products. PeriShip exclusively uses FedEx. PeriShip is trusted by the most discriminating and demanding shippers and receivers of food perishable products, including famous chefs, premiere white tablecloth restaurants, world renowned resorts, and retail markets that specialize in only the highest quality products. With PeriShip and FedEx our products are sure to arrive in peak condition.

All perishible items are shipped via FedEx Overnight Services (specific service selected depends on the shipping address.) Non-perishible items, such as dried fruits or t-shirts, are often shipped via FedEx Ground.

Incorrect addresses:  We ship to the exact address you enter at checkout. Please take a moment to ensure that the address is correct before finalizing your order.

Unopened shipments:  All boxes are clearly marked “Perishable” and must be opened and the contents refrigerated upon receipt.

Gifts:  Surprises are great and fun, however if there is a remote chance that the recipient will not be home, he or she must be notified of the gift arrival to avoid product spoilage. Please notify recipient of the pending arrival of perishables!

Orders sent to multi-unit dwelling such as apartment buildings may not be released unless someone is home to accept them. Please consider shipping to your work address where you can refrigerate your perishable products upon arrival.

We ship within the Continental United States only. We do not ship to international destinations, Alaska or Hawaii at this time.

If you entered an incorrect shipping address and your package has shipped, we are happy to contact PeriShip and do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.

If your package is damaged during shipment, please contact Customer Care within 24 hours of receiving your shipment at (415) 944-7871 or email Same Day Seafood Inc. Customer Care at customer.care@samedayseafood.com so that we can arrange a reshipment of your order.

Q:  Will I receive an e-mail confirmation for my order?

Yes. If you order online, a member of our staff will email you to confirm the order.

Q:  When can I expect my delivery?

FedEx Overnight deliveries generally arrive the next day after shipping, but there is no guaranteed delivery time. FedEx does not provide any guaranteed delivery date or time for Ground shipments.

Q: Does someone need to sign for the package when it’s delivered?

We automatically authorize FedEx to deliver packages without a signature. This is to avoid the package being returned to a FedEx warehouse and redelivered at a later date. That said, we strongly urge that someone be present to accept the package. If you would like to require a signature for your delivery, please write us a note in the “special instructions” box when placing your order.

In some instances, FedEx will exercise the right not to release without a signature (for example, a neighborhood appears unsafe or an apartment building has no access). We will not be held responsible for packages that were delivered late or spoiled because a recipient was not home and FedEx was unable to release.

Packages over $500 must be insured and a signature is required upon delivery.

Q: Can I have my package delivered on a Saturday?

FedEx charges an additional $15.00 for Saturday delivery. Packages generally arrive before 3:00 PM on Saturday, depending on the area, but there is no guaranteed delivery time. There is no Sunday or Monday delivery via FedEx for perishable PRODUCTS. Before placing your order, it is your responsibility to confirm that FedEx services the delivery zip code on Saturdays. Please call FedEx at (800)-GO-FEDEX.

Q: How are perishable items packaged?

We use high-quality insulated shipping boxes that are filled with gel and/or ice packs. Our packaging can maintain quality and freshness for up to 48 hours in transit.

Q: How can I make a change or cancel my order?

If you need to make a change or cancel an order, please call Same Day Seafood Inc. directly at (415) 944-7871. Any changes or cancellations must be placed at least 48 hours in advance of the shipping date.

Shipping claims and exceptions

Please inspect your package immediately upon receipt. All claims must be filed within 24 hours of receipt. We will work with our partners at PeriShip and FedEx to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:

  • Delayed deliveries due to weather or other “Acts of God”
  • Incorrect addresses
  • Unopened shipments (all boxes are clearly marked “Perishable” and must be opened and the contents refrigerated upon receipt.)
  • Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment.

Returns Policy

Unfortunately, we do not accept returns of any of our products. If any of our products do not meet your expectations, please feel free to contact us at customer.care@samedayseafood.com or call us at (415) 944-7871 to discuss your concerns. We will make all reasonable efforts to ensure that you are pleased with your purchases from Same Day Seafood Inc.